One Omnichannel CRM for every customer conversation.
Bring WhatsApp, Telegram, and live chat into a single shared inbox. Keep customer data clean, SLAs under control, and team performance visible in real time.
WhatsApp · Telegram · Live chat
All conversations land in one shared inbox with clear routing and ownership.
AI conversation summary
Auto-summary enabled“Customer is asking to upgrade their plan and confirms payment via bank transfer. Intent: high. Recommended: share pricing and offer a callback.”
Avg. first response
1m 42s
From first message to agent reply.
SLA on time
97%
Conversations handled within your SLA target today.
CSAT score
4.8 / 5
Based on post-chat customer feedback.
Everything in one live view
Monitor volume, response times, and satisfaction without extra dashboards or spreadsheets.
Many channels, many tools,
but zero consistency.
Without an integrated workspace, teams juggle tabs, reports stay manual, and support costs quietly grow bigger every month.
60% – Slow response times
Messages keep coming from every channel. Agents keep switching tabs, lose context, and customers wait longer than they should.
25% – Scattered customer data
Conversation history and customer profiles live in different tools. There’s no single view, so follow-ups feel disconnected and manual.
15% – Compliance & privacy risks
Personal devices and shared logins make access hard to control—raising the risk of data leaks and policy violations.
SOLUTION
One platform for chat, CRM, and analytics your team actually enjoys using.
Delivered as a SaaS platform with official WhatsApp / Telegram integrations and an AI engine that helps your team respond faster, stay consistent, and keep every touchpoint on brand.
WHAT YOU GET
Empat pilar utama yang bikin tim support dan sales lebih rapi.
Unified omnichannel inbox
WhatsApp, Telegram, and live chat in one shared inbox. No more tab-hopping, no more missed messages.
360° customer profile
Conversation history, contact details, and interactions in a single view—so every agent sees the full story before they reply.
AI assistance & automation
AI summaries, reply suggestions, smart routing, SLA timers, and automated escalations to keep the team focused on high-value work.
Pipeline & KPI dashboards
Track leads to deals, FRT, CSAT, agent performance, and channel volume in real time—with dashboards your leadership will actually read.
HOW IT WORKS
Satu alur dari pesan pertama sampai deal tercatat rapi.
1. Customers reach you from any channel
Multi-channelWhatsApp, Telegram, or live chat — every conversation starts where your customers already are.
2. Everything routes into one shared inbox
Unified inboxAll chats are collected in a single dashboard. Conversations can be auto-assigned to the right agent or team.
3. AI keeps every conversation on track
AI assistAI summarizes intent, suggests replies, and surfaces context from previous interactions — so agents never start from zero.
4. Deals are tracked in pipeline & reports
Pipeline & reportingFrom lead to closed won, every step is logged so leaders can see performance by channel, team, and agent.
FEATURES
From first hello to closed deal,
every step lives in one platform.
Built for busy support, sales, and marketing teams—so you can handle more conversations, keep context, and grow revenue without adding more tools to your stack.
Channels & Inbox
Pull every WhatsApp, Telegram, and chat into a single workspace.
- Official WhatsApp Cloud API integration
- WhatsApp & Telegram in the same unified view
- Telegram Bot integration
- Website live chat widget
- Multi-business: manage multiple brands from one account
CRM & Contact Management
Build a customer database that’s always ready to activate.
- Contact management with categories, tags, and segments
- Contact capture from sources like Google Maps, WhatsApp groups, and more*
- Conversation history stored per contact for full context
- Automated upsell and follow-up reminders for repeat orders
- Media and template manager for messages and email
AI & Automation
Reduce manual work so your team can focus on high-value conversations.
- AI conversation summaries and intent detection
- Smart reply suggestions tailored to each channel
- Auto-assign agents and SLA timers to keep queues healthy
- Configurable AI agents that follow your playbook and tone of voice
- Transparent AI credit usage and reporting for finance and ops
Broadcast & Payment
Run campaigns and get paid without jumping between tools.
- WhatsApp broadcasts to thousands of contacts
- Drag-and-drop email broadcast builder
- Built-in payment integrations across multiple methods
- Conversion tracking from campaign to deals
- Performance reporting by campaign, channel, and segment
*Some capabilities may require additional integrations and must follow each platform's policies.
Pick a plan, we’ll handle the infrastructure.
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*These benefits and numbers are sample pricing for presentations. Actual pricing may vary based on the business needs and usage.
FAQ
Frequently asked questions
Still deciding if Catalyst is the right fit? Here are some of the most common questions we get from customer support and sales teams.
Need a more detailed walkthrough?
Our team can walk you through Catalyst using your real customer journey — from first contact, routing to the right agent, all the way to daily reporting and dashboards.
- • 30–45 minute live online demo
- • Examples of real dashboards and reports
- • Discussion on channels, agents, and use cases
No commitment required. The demo is designed to help you see whether Catalyst is a good fit for your team and workflows.
TESTIMONIALS
Stories from teams who stopped juggling inboxes.
These quotes are placeholders you can later swap with real customer testimonials once Catalyst is live.
Before this, our team juggled three devices and too many accounts. With this omnichannel inbox, everything is in one place and our SLAs are finally under control.
RinaHead of Customer Service · Retail FashionNow we can actually see where each lead comes from, which stage they’re in, and who owns the next step. Our weekly pipeline review is so much clearer.
AndiSales Lead · B2B SaaSThe AI summaries are a game changer. I don’t have to read long threads anymore – I just scan the highlights and decide what needs my attention.
DewiFounder · Multi-brand Online ShopHaving WhatsApp, web chat, and email aligned in one CRM means fewer missed messages and far less manual follow-up for my team.
MichaelOperations Manager · LogisticsOur agents love the shared inbox and I love the reporting. It’s much easier to coach the team when every conversation and metric is right in front of us.
SaraCustomer Experience Lead · Fintech
CONTACT
Ready to talk about your CRM & messaging setup?
Share a bit of context about your business: how many agents you have, which channels you use today, and how your sales and support workflows currently run.
hello@catalystcrm.co
+62 8xx xxxx xxxx
In the first session, we usually cover:
- • Your business profile & current channels.
- • Main use cases (support, sales, marketing).
- • Integration needs and SLA expectations.
- • Rough implementation timeline & budget range.